This is specifically designed to target business organizations and is not for the general public, so you have to pay for getting the services of this API. It’s even possible to write your own bot to improve the customer relationship experience. You can integrate APIs to deliver sales-related information to your customer from the CRM system or your e-commerce site. Using the API, you can easily integrate WhatsApp communication into your own business processes. One of them is the WhatsApp Business API. WhatsApp provides customized solutions for businesses to easily communicate with their customers. Some of you might be thinking about what is really a Whatsapp API.
Use Cases For Using Whatsapp Business API.In this article, we will discuss everything you need to know about the Whatsapp Business API. With this API businesses can easily communicate with their customers through fast and secure messaging. In August 2018, Whatsapp launched its Whatsapp Business API for large enterprises. This app is particularly designed to help small businesses grow and manage their customer support, this app is free of cost and some exciting features like automate, sort, and quickly respond to messages which makes it easier for businesses to manage their customer support. In January 2018 Whatsapp launched another version of their application called Whatsapp Business App. But the majority of people use the Whatsapp private messaging app.
We all are familiar with Whatsapp, this is one of the world’s most used instant messaging applications and people love it. This is a kind of free word to mouth marketing, when your customers or consumers feel satisfaction from your response it impacts your overall business image. Besides the online presence, customer support has a great impact on your business. The online presence of businesses in the current age is one of the most important aspects of the growth of any business.
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